Refund & Cancellation Policy
Review-before-payment controls and service-specific cancellation terms protect customers from paying before scope is approved.
Public website forms
No fee is charged when a customer submits a website inquiry, enrollment-review request, or notification-list registration.
Approved payments
Dapsim sends a private Square invoice or payment link only after reviewing the service or enrollment request. The invoice, quote, or agreement states the controlling price and any service-specific cancellation or refund terms.
NDS-backed account and program setup
Before Dapsim submits an approved account or program setup to National Drug Screening, a setup payment may be canceled and refunded according to the written quote. After platform processing, training, account creation, laboratory/MRO setup, or random-program work begins, related charges may become nonrefundable to the extent disclosed and incurred.
Annual consortium or random-program service
Before platform confirmation and Dapsim activation, annual service payment may be refunded according to the written agreement. After activation, annual charges are generally nonrefundable except as required by law or expressly provided in the agreement.
Tests, collections, and appointments
Cancellation windows, no-show fees, collection-site charges, mobile travel, after-hours charges, supplies, laboratory, MRO, and other third-party costs are disclosed before booking. Charges already incurred may be nonrefundable as stated in the quote.
Rejected or unavailable service
When Dapsim cannot accept a request and no service or third-party cost has been incurred, Dapsim will not charge the customer. If payment was collected in error, Dapsim will review and process the appropriate refund.
Refund requests
Contact dapo@dapsimcompliance.com or 470-789-3045 with the customer name, invoice number, service, date, and reason. Approved refunds are returned through the original payment method where practicable.